Terms and Conditions

Free Giveaway Promotions

  • One gift per customer, whilst stocks last
  • No cash alternative
  • We reserve the right to substitute alternative if necessary
  • Purchase must be on jewellery items only – not on Repairs, Jewellery School nuggets or course materials
  • Offer applies to both in-store and online purchases.

You and Us

The use of this website means that you are agreeing to accept the terms and conditions of use.  These terms and conditions can be printed out by selecting print from the file menu of your browser.

“We” and “us” means Rachel Jeffrey Ltd
“You” means the person using the website
The “website” means www.racheljeffrey.com & www.racheljeffrey.co.uk

These terms and conditions apply to the website www.racheljeffrey.com, its contents and products.  They do not apply to other websites owned or run by Rachel Jeffrey Ltd.

By using the website you confirm that you are at least 18 years old, or, if you are under 18, that you are accessing the website with the consent of your parent or guardian.  You also warrant that you are legally capable of entering into binding contracts.

Under no circumstances shall Rachel Jeffrey Ltd be liable for any indirect, special, incidental or consequential damages of any kind, regardless of the form of action, whether in contract, tort (including negligence), strict product liability or otherwise, even if we have advised of the possibility of such damages.

All of the designs displayed on www.racheljeffrey.com & www.racheljeffrey.co.uk are the company’s intellectual property and are automatically protected under design right.  This means that the use of these designs for any purpose without our written permission would be an infringement of UK Patent Law.

You may not copy, reproduce, distribute, republish, download, display, post or transmit any of the websites without written consent from us.  Images or content from this website may be printed out for legitimate use relating to the company.

The images on the site are for information purposes only and are automatically protected under UK copyright law.

Any infringement of design right or copyright (such as copying by other manufacturers or retailers) would entitle us to take civil action in court with a view to seeking damages.

You shall not use the website in any way that will damage it or interrupt its provision.  You shall not use the website to transmit or post any computer viruses.  We cannot guarantee that the website is free from computer viruses, and you should take your own precautions in this respect.

We will try to make sure that the website is always available.  However, this is not always possible, and we are not liable if the website is unavailable.

Accuracy of Content

The website may contain links to other websites; these external websites are not under our control.  We cannot be held responsible for such websites and cannot make any guarantees about them.  We provide these links because we think they might interest you, but we do not monitor or endorse these other websites.

We reserve the right to terminate the website or remove any of the services on it with immediate effect at any time.

Very occasionally information displayed on our site may be incorrect due to system errors.  We will of course make every effort to avoid errors but if they do occur we will not honour inaccurate or erroneous prices.  Our prices may be subject to change without notice.  Orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website.

Goods are charged at price shown on the product pages on the date the customer places the order and are inclusive of VAT. Prices are correct at time of publication. Errors and omissions are accepted. Orders will be processed at our published prices; otherwise, in the case of any unexpected change in price, you will be informed and asked if you wish to reconsider your order before proceeding. All prices are stated in British Pounds Sterling (£ GBP).

Every attempt has been made to ensure that the jewellery displayed on www.racheljeffrey.com & www.racheljeffrey.co.uk is as accurate as possible.  However, some products may appear large or smaller than their real size and since every computer monitor is different, variations in colour may occur.

The jewellery displayed on www.racheljeffrey.com & www.racheljeffrey.co.uk is all handmade and consequently variations in the exact appearance of the jewellery will inevitably occur.

Gemstones are naturally occurring and therefore there will inevitably be variations in the marking and patterns on each item of jewellery made as compared with the example displayed on www.racheljeffrey.com & www.racheljeffrey.co.uk.  Again, colour calibration of monitors may vary and of course natural materials cannot be guaranteed to always be identical.

The product images, descriptions, specifications weights and dimensions are intended to give an approximate indication of the size of individual products.

Gift Vouchers

Gift vouchers are not redeemable for cash and are not transferable.  The balance of a gift voucher must be used in one transaction.  Rachel Jeffrey Ltd is not responsible for lost or stolen gift vouchers.

Gift vouchers are redeemable only at www.racheljeffrey.com & www.racheljeffrey.co.uk and in our Wheathampstead shop.

Making an order

Ordering Online with us is safe and secure.  We employ a method of interaction with our visitors that does not compromise credit card information. This online system is 100% secure.

All orders are subject to acceptance and availability. In most cases rings will need to be made to order in the appropriate size. If the items you have ordered are not available from stock, we will contact you by e-mail or phone (if you have given us details). You will have the option either to commission the piece to be made to order, to wait until the item is available from stock or to cancel your order. Please note that items made to order cannot be returned.

Payment terms

All payments must be received and authorised before shipment.
We will charge your credit account for payment upon receipt of your
order unless delivery cannot be fulfilled within 30 days. We accept no liability if a delivery is delayed because you did not give us the correct payment details. If it is not possible to obtain full payment for the goods from your account then we can cancel the contract and or suspend any further deliveries to you. This does not affect any other rights we may have.


Delivery is via Special Delivery to UK only.  (99% UK coverage)
Our delivery charges are set out on the checkout page on our website.

You will be required to pay extra for delivery and it might not be possible for us to deliver to some locations.

We will deliver the jewellery to the address you specify for delivery in your order. It is important that this address is accurate. Shipments dispatched remain our responsibility until received by the recipient.  Rachel Jeffrey Ltd is not responsible for jewellery where delivery has been attempted but no signature was obtained by the delivery company.  We cannot accept any liability for any loss or damage to the goods once they have been delivered in accordance with your delivery instructions (unless this is caused by our negligence). We will aim to deliver the goods by the date quoted for delivery but delivery times are not guaranteed. If delivery is delayed due to any cause beyond our reasonable control, the delivery date will be extended by a reasonable period and we will contact you to arrange an alternative time.

Jewellery is not guaranteed for delivery on Saturday and Rachel Jeffrey Ltd is not responsible for any loss or claim resulting from this fact.

We will supply the goods within 30 days from the day you placed your order.

Risk and ownership

You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.

Risk of damage to or loss of the goods passes to you at the time of delivery to you, or if you fail to take delivery at the agreed time, the time when we tried to deliver. You will only own the goods once they have been successfully delivered and when we have received cleared payment in full. Goods supplied are not for resale.

Return / Refund Policy

The ‘Consumer Contracts Regulations 2013’ give you the right to change your mind and cancel an order within seven working days. If you do decide to cancel, you should put this in writing, either by letter (a proof of postage certificate or recorded delivery is recommended), or you can fax or email. A telephone call is not sufficient. It is important that you have proof that a cancellation notice was both sent and received by the trader.

You must take care of goods whilst they are in your possession and, if you are returning them, you should take reasonable care to ensure that we receive them and that they are not damaged in transit. The goods must be adequately packaged in their original packaging, correctly addressed and carry the correct postage. You will have to pay the return postage yourself, unless the goods were faulty in the first place.

If you decide to return the goods within these time limits, you are entitled to expect your money to be refunded within 30 days.

Internet orders can be cancelled up to 14 days after the order has been delivered.

Customers that return items to be exchanged will be charged return postage.

In the interests of hygiene, and due to health and safety legislation, pierced earrings cannot be returned.

The refund policy only applies to ready to wear jewellery, from Rachel Jeffrey Ltd.  Items made to your personal requirements or specifications are non-cancellable sales.

The refund policy does not affect your statutory rights.

Faulty or Damaged items

If you should receive a faulty or damaged item, please notify us within seven days.

To arrange a return, or if the item you received is faulty or is not what you originally ordered, please email [email protected] quoting your name and address, details of the product, the reason for return and whether you require a replacement. We will then advise on how to proceed with the return.
You will be re-credited for the costs incurred in returning faulty goods.

Jewellery returned remains the responsibility of the customer until received back by Rachel Jeffrey Ltd together with the appropriate paperwork and packaging.

Cancellation by us

We reserve the right to cancel the contract between us if we have insufficient stock to deliver the goods you have ordered; we do not deliver to your area; or one or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.
If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order.

Diamond details

Diamond carat weights stated are within 0.05 carats of the exact weight to comply with FTC regulations.

Rachel Jeffrey Ltd only purchases diamonds from respectable dealers that adhere strictly to the Kimberley Process and every attempt is always made to ensure that diamonds are not sourced from countries that use money to fund conflicts.


You acknowledge and agree to be bound by the terms of our privacy policy (see separate document/tab).

We reserve the right to change these Terms & Conditions of use from time to time.  If this happens, we will notify you by posting the new Terms & Conditions of use on the website.  If you do not wish to be governed by the revised Terms & Conditions of use, please stop using the website.

These Terms & Conditions of use are governed by the law of England and you and we agree to use the English courts if there is any dispute between us.

If any part of these Terms & Conditions of use is found to be invalid by law, the rest of them remain valid and enforceable.

If you have any questions, please contact us on +44 (0) 1582 833800 or [email protected]

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